Donna

Everyone always complains about customer service (including me), but shockingly enough, I randomly got an AT&T rep who knew what she was talking about, and was friendly and helpful!  Turns out if you move to somewhere outside the AT&T coverage area (including Switzerland), they will refund the Early Termination Fee. Last guy told me two false things: a) I qualified for a pro-rated fee, $5 for each month of service (I don't, that started in summer 2008, probably with the 3G), and b) that moving to a non-covered area does not get me out of the fee.

I was so impressed that I asked to be connected to her managers voicemail and gave her a thumbs up.

ETA: this was on the heels of listening to the Verizon Math phone call, so it's especially appreciated.