I just had a surreal experience dealing with a parking ticket. The Pittsburgh Parking Authority has a really stupid speech interface when you call to deal with your ticket. It asks you what you want to do, but you can only say two things! "Pay a ticket" or "get information". I said, "speak to customer service," and I also pressed 0 at the same time. It got confused. This is what it
said to me:
"An error has occured. The error code is minus one. The error description is: unable to perform speech synthesis."
And then it hung up. Now, I've gotten these errors before on
webpages but never before have I had an error code SPOKEN to me.
Anyway, here is my issue. I got a ticket for $25 for parking for more than 2 hours in that area where you need a permit. The payment was postmarked one day late... so I got a late fee, of $23! So they sent a notice of a deliquent ticket to my parents' address, since that's the address of where the car is registered. (Incidentally, this is because the car is registered to my dad, due to a mistake on his part when we got the car; they paid the down payment and I eventually paid the rest. However, we didn't look into transferring ownership until I had already lived in Pittsburgh for a year, and it turns out for me to get the title of my OWN car, I have to pay 7% sales tax of the blue book value of the car, which is several hundred dollars, and completely ridiculous.)
So, the date the letter was SENT was May 4, and an additional late fee of $15 accrues if you pay after May 5. I ended up getting the letter from my parents on Saturday or something. So I call up the parking people, and after a few attempts get through to a person. For some reason, the extra $15 hasn't been posted yet, even though they said they would by May 5. The person on the phone doesn't know why.
So here are my options:
1) Pay with a credit card, and pay an extra $3 "convenience fee." This means that because I sent in the payment ONE day late (because I wanted to avoid the damn $3 fee in the first place, I now have to pay more than double the price of the actual ticket).
2) Send in a payment, which will be credited when they actually get the letter, which may be after they put in the $15 payment. So the total ticket will be $63. Oh, and I think the same cycle will occur again--they'll send a letter to Maryland saying that if I don't pay the difference by 5 days ago, the ticket is now more money.
Essentially, I either have to pay an extra $3 or an extra $15 (or more!), simply because of the way they have set up their late fee payment schedule, and the fact that they insist on sending the notice to the registered address of the car, rather than the return address on the payment. How is this
not extortion? I tried explaining this to the person I talked to (I didn't use the word "extortion", and I was actually pleasant, and she said, basically, sorry, there's nothing I can do.)
wjl has suggested that I get the credit card company to reverse the $3 charge, so as to make the parking authority pay. Does anyone have any other suggestions? (btw, in case it hasn't come through in my post, I'm REALLY PISSED OFF.)